625 Burnell Street
Napa, CA 94559-3420
Vine Customer Service:
(707) 251-2800 | 1-800-696-6443
Vine Customer Service Hours
- Monday – Friday 7:30 AM – 5:30 PM
- Saturday – 10 AM – 2 PM
- Sunday – Closed
- Closed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Fill out our Comment Form to receive a response within 2 business days. For time-sensitive matters, please call our customer service line at (707) 251-2800.
We will review and investigate all complaints. Please provide a time of day, the route/service, and bus number to assist in our investigation of an incident. Please allow staff three business days to review and respond to any complaints. Complaints that include offensive or derogatory language will not be responded to or tolerated. All suggestions are forwarded to the appropriate staff and are reviewed when we make changes to our schedules or begin a planning effort. If you wish to compliment a specific driver please provide their name or at least the route and time they were driving so we can pass on your kind words to them.
Transit Ambassador Program
American Canyon Transit
St. Helena Shuttle