VineGo operates as a shared ride service and provides transportation curb to curb within 3/4 of a mile from the fixed route system. In order to use VineGo one must be certified as eligible.
- Who qualifies?
- How to apply?
- Where does the assessment take place?
- What should I bring?
- What to expect during evaluation?
- When do I know if I’m eligible?
- How does VineGo work?
- Scheduling a ride
- VineGo service hours
- VineGo fares
- Reasonable accommodation
- Comments & complaints
- ADA visitors to Napa
- What happens if I live outside the service area
Who can qualify for VineGo?
Eligibility is determined on a case-by-case basis. According to ADA (Americans with Disabilities Act) regulations, eligibility is strictly for individuals with physical and/or cognitive limitations that prevent them from riding the Vine bus.
The in-person functional assessment is conducted at the NVTA offices located at 625 Burnell St Napa, CA 94952. For your evaluation you will be offered a complimentary paratransit trip to the assessment when you call to schedule one. You are not obligated to use this service but it is available should you need it. Due to the limited number of vehicles in the VineGo fleet you may end up traveling with other applicants and arrive in advance of your appointment. We will try to make your pick up and drop off as convenient as possible.
Is there anything I should bring?
Yes. You should bring any sort of mobility device you may use. Having a list of medications you are taking can also be helpful. If you plan to travel with a personal care attendant (PCA) having them present will help the evaluator make the most accurate determination of eligibility.
What should I expect during the evaluation?
The evaluation process takes roughly thirty minutes from start to finish. The paratransit eligibility evaluation will consist of a transit-focused interview and functional activity testing that simulates the process of using a public bus. The functional activity testing will involve walking/wheeling, sitting/standing activity and transfers, using curbs and ramps, and negotiating uneven surfaces. Your heart rate will also be taken as a way of measuring the level of exertion required to complete these activities. Any health information you provide at your evaluation will remain confidential and only be used instances where it facilitates your use of ADA paratransit.
How VineGo works
VineGo can pick up passengers from the doorsteps of their home to their destinations (if VineGo is not be able to pick up or drop off passengers due to difficulties or physical barriers, VineGo will pick up/drop off the passenger at the nearest safe location). Roundtrips are welcome.
Enrollees can schedule trips up to 7 days in advance. Same day reservations are also welcome, however, we recommend making trip reservations in advance as this service is in high demand. All rides are scheduled over the phone.
- PLEASE BE FLEXIBLE. VineGo dispatch can negotiate a pick-up time that is up to 60 minutes before or after your requested pick-up time.
- Remember that this is a SHARED RIDE SERVICE (NOT A TAXI SERVICE), The driver may pickup or drop off other passengers along the way.
Monday – Friday: 8 am – 6 pm
Saturday – Sunday: 8 am – 5pm
Fares range from $3.20 or $6.40 and are based on distance traveled. Passes are also available at a discounted price. Rides are charged based on the actual fare. ADA fares are no more than twice the adult fixed route fare charged by the Vine. Please note that VineGo is NOT an emergency transportation service. If you have an emergency of any nature, call 911.
Exact fare is required on all buses. All fares are non-refundable. Drivers cannot make change.
VineGo One-Way Fares
|Calistoga||St. Helena||Yountville||Napa||American Canyon||Kaiser Vallejo|
|X = If the city of your residence has public transportation that offers door-to-door services, Vine Go will only provide trips outside that city.|
VineGo Discount Pass
Eligible members of VineGo may purchase discount passes at the Soscol Gateway Transit Center or online. The purchase price of a discount pass is $17 for a $20 value.
Public transit passengers with disabilities may request reasonable modifications be made to accommodate their use of public transit. Requests should be made in written form and submitted to the Manager of Public Transit at 625 Burnell St. Napa, CA 94559.
Comments and complaints
Comments and Complaints from the public may be received electronically through our customer service portal. Please click the “More” link on the page header and select “Contact”. Prepaid comment cards are available in English and Spanish on Vine vehicles. When complaints are received, NVTA staff and/or contractor will acknowledge receipt of the complaint within 24 hours from the time it is received. All complaints should be investigated and resolved within 5 business days. Complaining party shall be notified of the agency’s resolution of the complaint within 5 business days. NVTA’s contractor shall maintain documentation of all complaints received and their resolution and provide monthly written summaries to be included in the contractor’s monthly invoice to NVTA.
ADA visitors to Napa County
ADA-eligible visitors from outside the Bay Area may also use the VineGo paratransit service. ADA visitors can contact their paratransit service of their residency and ask to send their ADA service information to VineGo at the fax number of (707) 259-8638. Once VineGo has the information in the database, visitors can use VineGo with a courtesy period of 30 days of service during any 365 period beginning with the visitors’ first use of VineGo. If the ADA visitor needs more time than 30 days, they must be formally relocated into the VineGo service area and furnish a permanent Napa address.
What happens if I live outside the service area
People who live outside of the paratransit service area can still apply for ADA paratransit eligibility. Although VineGo paratransit does not serve areas more than 3/4 mile from the Vine fixed-route service, if a paratransit eligible person who lives outside the service area can, for example, catch a ride with a neighbor or otherwise get themself to a point inside the service area, the individual may use the VineGo paratransit service.